Manager Wfm - Bilingüe

Trabajos.mxTrabajos.mx
Regístrate gratis
Trabajos.mx
Volver a la portada > Bolsa de trabajo > Bolsa de trabajo en Ciudad de México > Bolsa de trabajo en Teleperformance NSN > Manager Wfm - Bilingüe

¡Oportunidad! Menos de 10 candidatos inscritos.

Manager Wfm - Bilingüe

Descripción de la oferta

Responsible of coordinating the midterm, short term and intraday planning process and for the assigned location.
In charge of correctly managing both the scheduling and forecasting processes in order to gain efficiency for the company.
Increase the efficiency of the center ensuring the Mission Control Team is executing the real time monitoring activities in timely manner and with quality.
Also responsible of exceeding campaigns objectives through the development of action plans/projects altogether with the Operations Team and the Mission Controls of the Site.


WHAT YOU WILL BE DOING

Key Responsibilities and Accountabilities


- Coordinate the WFIM Team in the assigned sites
- Constant communication with Operations and other support departments related with forecasting, scheduling and Mission Control activities.
- Monitor the correct use of exceptions codes.
- Create requirement proposals for new or existing clients.
- Know exceptions properties and impact on the billing Company.
- Coordinate the Scheduling Analyst team in the Agents Schedule Availabilities codification process
- Monitor Exception Service Level for all areas.
- Leadership or participation in projects related with WFIM


WHAT WE NEED FROM YOU

Required:

-Advanced English, bilingual position
- 3+ years experience in Contact Center Workforce position
-Bachelor's degree completed or at least 80% progress.
-2+ years of experience in people management
-Expert in the field of WFM software: IEX total view, Aspect e-WFM
-Schedule availability
-Strong analytical skills and attention to detail
-Advanced knowledge of Microsoft Office

Job Type: Full-time

WHAT WE OFFER

-Competitive base salary

-Goal bonus

-Features above the law

-Agreements with other companies

-And many more benefits ...



Salario: $ 35.000,00.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Tiempo Completo

Tipo de contrato:

A convenir
Recibe ofertas como esta en tu email

Postula a la vacante

Comparte esta oferta:
  • WhatsApp
  • LinkedIn
O envíasela a un amigo por email: