Soporte Técnico - Technical Advisor

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Soporte Técnico - Technical Advisor

Requisitos

Ver apartado funciones a desarrollar.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir

Funciones a desarrollar

Soporte Técnico - Technical Advisor
 
Report and hold cross functional teams accountable for helping to resolve those issues.
Communicate progress or lack of progress of issues and their impacts within tracking programs.
Train tech coaches and other floor resources to secure proper knowledge transfer, understanding and adherence.
Ensuring tech coaches can handle supervisor customer requests and know when and how to approve exceptions to process.
Be the voice of the agents to provide feedback on process, policy , new deploments, and site activities.
 
Skills
Ability to secure knowledge transfer through adult training.
Achieve results through influene with vendor stakeholders.
Driving results in a highly dynamic operational environment.
 
 
Qualifications
Strong track record of working within support or operationally focused organizations.
Experience in support.
Customer care / Services experience
Communicate Effectively
Collaboration
 
 
Specifications
Home Office / Office
Monday - Friday
Superior Law Benefits
 
 
If you want to apply for this position, please send us your resume.
 
Thanks

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