Helpdesk

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Helpdesk

Requisitos

Ver apartado funciones a desarrollar.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir

Funciones a desarrollar

Important Company is looking for a
****Helpdesk****  

Requirements
Windows - Office = advance
Fluent English (500+ TOEFL = interviews would be in English)
Bachelor: First job / last year of career
Working in Santa Fe
Schedule: 7:00 - 16:00hrs
 
Key Responsibilities:
Support System Application& Solution activities through ticket escalation (service now)Support User Training activities.Help Desk Support & Supplier Enablement activities.Guide user through the "How To" guide.Working with IT to resolve issues and pending tickets.To monitor Support queriesAnalytical Reporting management related to Transactional activities. 
Specific Knowledge/Skills:          
Minimum 1-3 years working experience in transactional support & exposure to analytical reporting.Proficiency in MS Excel - Advance.Analytical, problem solving and good customer service exposure.Ability to work independently with minimum guidance.Able to work flexible hours in supporting global coverage (when needed and at times weekend).Preferably IT background with process & analytical documentation understanding.Proficient in written and spoken in English. Other languages are an added advantage.Ability to self-discipline self-motivated and works successfully with a multi-disciplinary team (global coverage).Ability to multi-task while keeping efficiency and quality of deliverables.
If you are interested in participating in our selection process you must send your CV in Word format to the e-mail that appears in the Company's information. (CVs considered only in English)

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