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3 Years working with SAP BI Solutions in a different SAP tracks / Solutions
ROLE DESCRIPTION: ? SAP Consultant in SAP BW as Developer Role with Junior Level (Developer Experience using SAP BW tools & Modeling BI Solutions)? Provides Level 1, 2 & 3 service desk, field support for SAP BW, and desk side services support as hypercare process
KEY RELATIONSHIPS:? Interacts with customers in various plants / offices, regional distribution centers and other distributed and headquarters locations? Partners with production services, infrastructure, application support teams, engineering, security
ACCOUNTABILITIES:? Able to translate a Technical spec in a bw modelAble to provide a solution using a SAP BW/BO tools? Able to apply best practices for SAP BW (including Abap basic coding for BW)? Establishes processes to identify, track, escalate,resolve and report customer problems? Ensures adherence to service management processes and controls based in the SAP BW PepsiCo tools (SAP Tools for Business Intelligence)? Analyze & ensure the properly functionality as L3 support metrics / BW Systems.? Develops and monitors as L1 / L2 support metrics / BW Systems (e.g., current state, historical trending information, trend analysis, data load and Loads with SLA for the market and Secondary market)? Analyzes ticket trends and customer feedback in order to assist with solution engineering? Oversees on-boarding of new services and training of the support teams on service desk processes and tools? Ensures appropriate customer escalations and ticket assignment with a different teams including a support teams? Understand the transport process using SAP solutions and able to provide TOC to move the solution between different SAP systems
? Able to identify & solve performance issues in the basis running for BW systems? Monitor the BW systems and participate in the hyper care activities as part of the release project? Participate in the fine tuning activities to improve performance or ensure the SLA requested for the BI solutions
NECESSARY - SAP Tools
? SAP BW - Business warehouse / workbench 7.0+ (7.3 version over HANA - Pepsico Platform)? SAP Business Explorer tools (Bex Analizer, BEx Query Desinged, Web application designer), ? SAP Portal, SolMan