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3+ Year working with SAP BO Webi /Xcelcius-Dashboadds solutions
SAP Consultant in SAP BO as Developer Role with Junior Level (Developer Experience using SAP BO tools & Modeling BI Solutions)Experience using a SAP BO Tools as Webi- Xcelcius/Dashboads toolsProvides Level 1, 2 & 3 service desk, field support for SAP BW, and desk side services support as hypercare processKey Relationships:
Interacts with customers in various plants / offices, regional distribution centers and other distributed and headquarters locationsPartners with production services, infrastructure, application support teams, engineering, securityAccountabilities:
Capable to provide solutions with good performance and able to analyze request & issues to provide a good approach to solve troublesAble to provide a solution using a SAP BO toolsAble to optimize process using a best practices for SAP BOEstablishes processes to identify, track, escalate, resolve and report customer problemsEnsures adherence to service management processes and controls based in the SAP BI/BO PepsiCo tools (SAP Tools for Business Intelligence)Analyze & ensure the properly functionality as project metrics BO systems.Know about SAP BO Server ServicesDevelops and monitors as L1 / L2 support metrics / BW-BO Systems (e.g., current state, historical trending information, trend analysis, data load and Loads with SLA for the market and Secondary market)Analyzes ticket trends and customer feedback in order to assist with solution engineeringIdentifies new technology needs and improvements that support business objectives proactivelyFocuses on continuous process improvement to implement proactive solutions, reduce call volume and enhance the quality of the customer'sexperience and productivity
Able to make a transport to move the BO Solutions between systems
Able to identify & solve performance issues in the basis running for BO systemsParticipate in the fine tuning activities to improve performance or ensure the SLA requested for the BI solutionsNECESSARY - SAP Tools
SAP Business Explorer tools (Bex Analizer, BEx Query Desinged, Web application designer), SAP Business Objects Dashboards 4.0SAP Business Objects Web Intelligence 4.0SAP Portal, SolMan