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Minimum 3 years of experience working as a WINTEL Server Administrator
This position will occasionally interact with Supervisors/Managers, customers, and/or functional peer group Engineers, normally involving matters between functional areas, or other company divisions or units. Often must participate in cross functional support teams. Must have a demonstrated ability to handle multiple tasks and communicate in English effectively through voice and email.
The Senior Analyst will work with a team of individuals to support Microsoft Windows 2003/2008/2012 server environments and underlyingvirtualization technologies.
Experience in Virtualization products by VMware, and Microsoft strongly recommended
Experience in Active Directory and MS Group Policy (GPO) expertise required
Support of ongoing server consolidation effort to migrate physical servers to virtual environment.
Experienceworking with DNS, DHCP, WINS services over Windows Server environments required.
Strong Windows server management/troubleshooting skills.
Microsoft Remote Desktop Services (RDS, formerly Terminal Services)
Experience with Enterprise backup agents is desired (TSM, NetBackup, etc.)
Previous experience with ITIL competencies is desirable.
Research root cause of problems and escalate to engineering and vendor support as necessary
Manage problem and service tickets ensuring timely resolution to meet Service Level Agreements
Lead and participate on special projects.
The individual must be ableto analyze situations and problems to determine how to resolve problems and the root cause of these problems. The individual will also be responsible for following change control procedures to plan/test/implement Infrastructure changes in coordination with business owners. This position will require an individual who is a self-starter, detail oriented, and has the ability to work with little or no supervision. Excellent verbal/written communication is a must. This position does require providing support after hours and during weekends, on a rotational-basis.