Back Desk Operative

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Back Desk Operative

Requisitos

Ver apartado funciones a desarrollar.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir

Funciones a desarrollar

We are hiring bilingual Back Desk agents to provide support services to an important worldwide automotive Company.
 
Requirements:
 
Educational Qualification:
Systems Engineering (Computing or Informatics), Sciences of the Computing or similar.
 
Experience:
1 year Service Desk 2nd Level Operative experience.
 
 
Activities:
Perform scheduled task before start of production
Support to system Monitoring
Monitoring of IT-HW and identifies events, which have to be documented and raised as an incident.
 
Knowledge & Competences:
Problem Solving.
Trouble shooting experience.
Work in teams.IT HW Support, devices for production (Printers, HDT´s) and IT HW Pick by light, Pick by voice, Poka yoke devices.
 
Language:
English.
 
Technical Support:
ITIL Fundamentals.
 
Activities:
- Follow the process for some cases 2nd Level Support.
- Catch and Dispatch events (Acceptance and first classification of incidents).
- Request the proper information for the ticketing.
- Prioritize tickets according the defined process (incident management).
- Ticket documentation on the defined time (internal processes).
- Ticket follow up. ?Ticket?s life cycle?.
- System Monitoring.
- Incident and Service Request tickets management.
- Generate reports of incidents and services request on demand.
 
 
We offer:
 
- Availability: Night shift
- Competitive salary
- Law benefits
- Excellent work environment
- Growth opportunity
 
If you count with these requirements please apply by this media or send your resume with your name, phone number and english level.
 

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