Level 2 Technical Support

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Level 2 Technical Support

Requisitos

Ver apartado funciones a desarrollar.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir

Funciones a desarrollar

Experis IT es una empresa de tecnologías de la información que vincula eficazmente el talento más competitivo con las grandes compañías en México, Norteamérica y Europa.
Experis IT es parte de Manpower Group la compañía no. 1 en atracción de talento a nivel mundial. En Experis IT unimos deforma armónica  personas, capacidades y tecnología bajo un enfoque humano.
En Experis IT estamos buscando:
 
Level 2 Technical Support
(
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Solo debes cumplir con los siguientes requisitos:
 
Education Level : Bachelors or Computer Systems Engineering , Computer Science or related careers
Minimum two years experience in Leves 2 technical support environment ? Hardware and Software on Windows , Macand Linux .
Skills:
Customer care skills ? ability to listen to and understand the customers needs.Ability to work under pressure in a quickly changing environment.Ability to take ownership of, and progress calls to resolution, within technical requirement for the role or, to escalate call to resolution.Ability to work in a team.Logical approach to problem solving.Effective time management ? able to work on own initiative and prioritise workload.Experience in supporting multiple operating systems and environments.Ability to impart technical information to a non-technical audience.Ability to provide training & coaching to colleagues & customers.Functions:
Ticket Acknowledgement.Secondary Investigation and Diagnosis of Incidents.Resolution and recovery of incidents or potential escalation to another resolver group.Closure of incidents.Action in scope Service Requests.Dispatch or reject (with commentary) out of scope Service Requests.Ad Hoc technical support/coaching to Level 1 analysts.Formal availability to Level 1 analysts for support/query resolution via ?Floorwalker? schedule.Formal 1:1 coaching sessions with L1 based on request / output from Quality reviews.Formal in-account training development / delivery ? recorded & feedback measured.Formal GSD training development / delivery.Personal Skills Development, as signed off by line manager. 
Ofrecemos:
Contrato directo con nuestro cliente
Sueldo Base
Prestaciones de Ley
Vales de Despensa
 

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