Service Desk Team Leader.

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Service Desk Team Leader.

Requisitos

Ver apartado funciones a desarrollar.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

A convenir

Funciones a desarrollar

Experis IT es una empresa de tecnologías de la información que vincula eficazmente el talento más competitivo con las grandes compañías en México, Norteamérica y Europa.
Experis IT es parte de Manpower Group la compañía no. 1 en atracción de talento a nivel mundial. En Experis IT unimos deforma armónica  personas, capacidades y tecnología bajo un enfoque humano.
En Experis IT estamos buscando:
 
Service Desk Team Leader
(
 
Tú puedes ser la persona que estamos buscando, esta es tu oportunidad, revisa nuestro perfil:
Edad: Indistinta
Sexo:Indistinto
Idiomas: Inglés Avanzado.
Solo debes cumplir con los siguientes requisitos:
 
Education Level : Bachelors or Computer Systems Engineering , Computer Science or related careers
Minimum 2 years? experience handling Teams of Service Desk to support operating systems and applications on Windows , Mac and Linux .
Skills:
Demonstrable experience in customer facing IT role.Educated to GCSE level or equivalent.Excellent individual / interpersonal management skills.Understanding of resource and SLA management.Ability to plan, organise and fully utilise internal and external resources.Communication skills ? the ability to communicate well in English, verbally and in written form.Influencing and negotiation skills.Ability to maintain operational effectiveness in pressurised environment.Flexible and Adaptable to change.Functions:
Manage the day?to-day planning, operation and problem-solving of the team to meet Computacenter?s contractual obligations.Manage the sickness, vacation and training levels within the team in order to optimise productivity and quality standards.Coach, develop and motivate the team and team members to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents.Conduct and participate in the recruitment, selection and induction process.Ensure that all staff comply with the GSD BCN policies & procedures as well as the customer policies and procedures, to include being available to help address personal issues that may affect performance at work.Identify profiles within the team and work with individuals to agree and maintain personal reviews & development plans that achieve business and personal goals.Communicate and be a focal point of dissemination of information from Human Resource to teamand vice versa.Be available to deal with user and customer enquiries and escalations.Recommend service improvement activities and assist in their deployment.Communicate and be a focal point of dissemination of information from management to team and vice versa.Ofrecemos:
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