The ATM Expert is accountable as a leading subject on the various business applications and processes associated with ATM Helpdesk and Monitoring and Remote Safe Management managed services. Working alongside the business and client.
Specific Responsibilities: ? Working with Brinks colleagues, partners and clients, elicit requirements to solve a business problem or progress an opportunity for a new/enhanced business solution? Facilitate workshops/meetings with key stakeholders applying the appropriate elicitation techniques to establish the as-is and to-be state to meet the business/client's needs? Create and maintain documentation, including procedures, system specifications, technical documentation and business requirements documentation (BRD) of all regulatory, business, user, functional and non-functional requirements? Complete formal reviews of all requirements, to approve business requirements documentation Experience and Skills: ? Minimum of 5 years Business Process Re-engineering experience in ATM? Proven experience in application of business modeling, such as business object models, conceptual data models and process models.? Knowledge of business analysis, quality assurance, and workflow tools and/or practices? Experience with T-SQL and coding stored procedures? Experience working with MS SQL databases? Advanced use of MS Tools specifically MS Access and Excel, with experience in data modeling? Technology Solution Assessment and Validation? Experience in risk management? Understanding of Incident Management for Self Service Devices, Cash Management, associated applications and networks preferred If you are interested and meet the requirements for this position, please sent resume